Modern technologies for an accountable service
Technology plays an important role in Gold Tiger’s commitment to continuous improvement. It enables us to deliver transparent and responsive services and keeps us accountable for the commitments we make to our customers.
We use leading technologies throughout our operations, from track and trace through to RF scanning and JAIX logistics software. We can also integrate our system with our customers’ system, enabling you to see the same data that we do.
Our fleet is fitted with Volvo’s Dynafleet package, which records the driver’s activities and reports any irregular or unacceptable driving patterns. It also captures useful data on truck performance, such as fuel used and CO2 emissions.
Much of the data, with automatically generated reports, is available through the customer portal accessed via our website. It contains the simple but important basics – where is my freight, when will it arrive, proof of delivery – through to more advanced information for forecasting, budgeting and reporting purposes. Anything not available in the portal can usually be provided by the customer’s account manager or one of our customer service team members.
Our technology is backed by dedicated customer service teams and account managers operating out of our Sydney, Melbourne and Brisbane offices/warehouses. Many customers prefer to contact their friendly Gold Tiger customer service contact when seeking information or to make a booking.